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[BEER] THE KING OF CLANS


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    PSN Still Down, No Offical Timeframe Yet.

    major_woody_
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    PSN Still Down, No Offical Timeframe Yet. Empty PSN Still Down, No Offical Timeframe Yet.

    Post by major_woody_ Tue 26 Apr 2011, 8:46 am


    PlayStation users are getting used to looking to Patrick Seybold for information.  The Senior Director of Corporate Communications & Social Media has been the voice throughout this PSN crisis, now entering its seventh day.  His posts on the PlayStation blog haven’t always been as informative or frequent as some would like, however, and the latest might fall into that category.

    The latest update from Sony came yesterday, as Seybold had this to say on the official blog:

    I know you are waiting for additional information on when PlayStation Network and Qriocity services will be online. Unfortunately, I don’t have an update or timeframe to share at this point in time.

    As we previously noted, this is a time intensive process and we’re working to get them back online quickly. We’ll keep you updated with information as it becomes available. We once again thank you for your patience.

    To PS3 users, I’m sure this sounds like less of an “update” and more of a “restatement of previous facts” by Sony.

    Sony’s online gaming network has been down since mid last week when they shut it down themselves due to an “unknown outage.”  Over the weekend, they admitted what many already suspected – that an “external intrusion” had prompted to shutdown.  Many jumped to blame hactivist group Anonymous because of their history with Sony and PS3 hacking.  But the group quickly came out and refuted these claims, saying that for once, it wasn’t them who took down the PSN.

    Since posting an update on this situation yesterday, we’ve seen quite a bit of feedback from PS3 owners.  This writer had suggested that like the free game awarded after the “Great Xbox Live Crash of 2008,” Sony was going to need to make this up to its loyal fans.  Many users said that Sony doesn’t owe them anything since the PSN is a free service.

    That may be true for now, but if this outage lasts much longer, PS3 owners are going to have to start quantifying damages in terms of opportunity cost; as PS3 gamers are now going on day 6 without the ability to play newly released, highly anticipated games online.

    And the more vague Sony continues to be and the longer the problem takes to resolve, users have to worry a little bit about the nature of the “external intrusion” and what kind of sensitive situation their personal data might be in.

    NowGamer is saying that they project the PSN to be back up and running on Wednesday at the earliest – most likely by the end of the week, based on the feelings of Neil Martin, a database security engineer.

    Let’s hope he is right, but we will post any official updates as they roll in.

     
    I_Seiran_I
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    Post by I_Seiran_I Tue 26 Apr 2011, 3:28 pm

    it appears our personal information has been compromised not good

    Thank you for your patience while we work to resolve the current outage of PlayStation Network & Qriocity services. We are currently working to send a similar message to the one below via email to all of our registered account holders regarding a compromise of personal information as a result of an illegal intrusion on our systems. These malicious actions have also had an impact on your ability to enjoy the services provided by PlayStation Network and Qriocity including online gaming and online access to music, movies, sports and TV shows. We have a clear path to have PlayStation Network and Qriocity systems back online, and expect to restore some services within a week.

    We’re working day and night to ensure it is done as quickly as possible. We appreciate your patience and feedback.

    Valued PlayStation Network/Qriocity Customer:
    We have discovered that between April 17 and April 19, 2011, certain PlayStation Network and Qriocity service user account information was compromised in connection with an illegal and unauthorized intrusion into our network. In response to this intrusion, we have:

    Temporarily turned off PlayStation Network and Qriocity services;
    Engaged an outside, recognized security firm to conduct a full and complete investigation into what happened; and
    Quickly taken steps to enhance security and strengthen our network infrastructure by re-building our system to provide you with greater protection of your personal information.

    We greatly appreciate your patience, understanding and goodwill as we do whatever it takes to resolve these issues as quickly and efficiently as practicable.

    Although we are still investigating the details of this incident, we believe that an unauthorized person has obtained the following information that you provided: name, address (city, state, zip), country, email address, birthdate, PlayStation Network/Qriocity password and login, and handle/PSN online ID. It is also possible that your profile data, including purchase history and billing address (city, state, zip), and your PlayStation Network/Qriocity password security answers may have been obtained. If you have authorized a sub-account for your dependent, the same data with respect to your dependent may have been obtained. While there is no evidence at this time that credit card data was taken, we cannot rule out the possibility. If you have provided your credit card data through PlayStation Network or Qriocity, out of an abundance of caution we are advising you that your credit card number (excluding security code) and expiration date may have been obtained.

    For your security, we encourage you to be especially aware of email, telephone, and postal mail scams that ask for personal or sensitive information. Sony will not contact you in any way, including by email, asking for your credit card number, social security number or other personally identifiable information. If you are asked for this information, you can be confident Sony is not the entity asking. When the PlayStation Network and Qriocity services are fully restored, we strongly recommend that you log on and change your password. Additionally, if you use your PlayStation Network or Qriocity user name or password for other unrelated services or accounts, we strongly recommend that you change them, as well.

    To protect against possible identity theft or other financial loss, we encourage you to remain vigilant, to review your account statements and to monitor your credit reports. We are providing the following information for those who wish to consider it:

    U.S. residents are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit report, visit www.annualcreditreport.com or call toll-free (877) 322-8228.

    We have also provided names and contact information for the three major U.S. credit bureaus below. At no charge, U.S. residents can have these credit bureaus place a “fraud alert” on your file that alerts creditors to take additional steps to verify your identity prior to granting credit in your name. This service can make it more difficult for someone to get credit in your name. Note, however, that because it tells creditors to follow certain procedures to protect you, it also may delay your ability to obtain credit while the agency verifies your identity. As soon as one credit bureau confirms your fraud alert, the others are notified to place fraud alerts on your file. Should you wish to place a fraud alert, or should you have any questions regarding your credit report, please contact any one of the agencies listed below.

    Experian: 888-397-3742; www.experian.com; P.O. Box 9532, Allen, TX 75013
    Equifax: 800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
    TransUnion: 800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790

    You may wish to visit the web site of the U.S. Federal Trade Commission at www.consumer.gov/idtheft or reach the FTC at 1-877-382-4357 or 600 Pennsylvania Avenue, NW, Washington, DC 20580 for further information about how to protect yourself from identity theft. Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your State Attorney General, and the FTC. For North Carolina residents, the Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; telephone (877) 566-7226; or www.ncdoj.gov. For Maryland residents, the Attorney General can be contacted at 200 St. Paul Place, 16th Floor, Baltimore, MD 21202; telephone: (888) 743-0023; or www.oag.state.md.us.

    We thank you for your patience as we complete our investigation of this incident, and we regret any inconvenience. Our teams are working around the clock on this, and services will be restored as soon as possible. Sony takes information protection very seriously and will continue to work to ensure that additional measures are taken to protect personally identifiable information. Providing quality and secure entertainment services to our customers is our utmost priority. Please contact us at 1-800-345-7669 should you have any additional questions.

    Sincerely,
    Sony Computer Entertainment and Sony Network Entertainment

    http://blog.us.playstation.com/2011/04/26/update-on-playstation-network-and-qriocity/
    PAUL-AWOL-
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    Post by PAUL-AWOL- Tue 26 Apr 2011, 5:29 pm

    I wonder how long it's gonna be and are they telling us everything. I know it has to be worse than what is put out to the public.
    major_woody_
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    Post by major_woody_ Tue 26 Apr 2011, 6:55 pm

    PAUL-AWOL- wrote:I wonder how long it's gonna be and are they telling us everything. I know it has to be worse than what is put out to the public.

    I'm sure it is!
    You would think a HUGE company like SONY, would have the capability, and resources to prevent things like this happen. Its ridiculous!

    If it was Anonymous whom are responsible for this intrusion, then they are no friends to us, the online gaming community. Just because a group of pimpled faced, 40 year old virgins, who still live with mommy and daddy, didn't get their way. They say that they are for the people, and for free speech. But, why is it that WE (the online gaming community) are the ones paying the price? Why are they attacking us? It's OUR personal info, and OUR credit card numbers, that they hacked. I say FUK Anonymous! FUK those no life LOSERS!
    Anonymous you are not OUR friends! You're just an online terrorist organization.

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